Diplomatic Enclave, Arabian Gulf Street, P.O. Box 1450, Safat-13015, Kuwait. Phone: 22530600, 22530612 - 14 Fax: 22546958, 22571192, 22573910, 22573902
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Introduction

Labour Section
(Indian Workers Welfare Center)

India is one of the major manpower-exporting countries in the world. About 10 million Indians are working in various parts of the globe. Of this, an estimated 5 million Indian nationals are working on temporary contractual employment, more than 90% of whom are in the Gulf countries. As per the statistics of the Government of the State of Kuwait, the size of the Indian community in Kuwait is 681288 as on 1/1/2013.

The Embassy of India provides the following welfare services to Indian emigrant workers in Kuwait at its “Indian Workers Welfare Center” located at the Embassy:

24 X 7 Helpline:
Accessible by toll free telephone No. 25674163 from all over Kuwait, it provides information and advice exclusively to Indian domestic workers as regards their grievances, immigration and other matters.

Help Desk:
Provides guidance to Indian nationals on routine immigration, employment, legal and other issues, etc.  It also provides illiterate workers assistance in filling up labour complaint forms. (Open from 9 AM to 1 PM and 2 PM to 4.30 PM, Sunday to Thursday)

Accommodation:
Indian domestic workers in distress are accommodated and provided food, clothes and other basic necessities, while their grievances are being addressed.

Labour Complaints Desk:
It registers labour complaints and provides grievance redressal service to Indian workers (Open from 9 AM to 1 PM and 2 PM to 4.30 PM, Sunday to Thursday)

Legal Advice Clinic:
Qualified Kuwaiti lawyers and Indian lawyers provide free legal advice to Indian nationals on matters such as labour disputes, terms of contracts with employers, withholding of dues by employers, etc.  (Open from 1500 Hrs. to 1700 Hrs. Sunday to Thursday. ).

Attestation of Work Contracts:
As per the Emigration Rules of India, it is mandatory for all work contracts for recruitment of manpower from India, to be attested by the Embassy of India Kuwait.  All sponsors in Kuwait who intend to recruit manpower from India are, therefore, required to follow the following procedures:
Private Sector Workers (Visa No. 18)
Work contracts, in prescribed format, are to be got attested by the Kuwait Chamber of Commerce & Industry and the Ministry of Foreign Affairs of the State of Kuwait.  Thereafter the contracts are to be submitted to the Embassy of India for attestation (Open from 9 AM to 1 PM, Sunday to Thursday).  A set of documents including the prescribed format of work contract and other documentation may be obtained from the Embassy of India or downloaded from the Embassy’s website:

Set of contract forms for recruitment of individual workers (Visa No. 18)
Set of contract forms for bulk recruitment of workers (Visa No. 18)
Time required for attestation:  Three working days from the date of submission of documents complete in all respects.  In case documents submitted are incomplete, a communication regarding the shortcomings will be sent to the company concerned within three working days.
Domestic Sector Workers (Visa No. 20)
Work contracts, in prescribed format, are to be submitted to the Kuwait Union of Domestic Labour Offices (KUDLO) office is located at 19th Floor Behbehani Building, Sharq (Phone 22412882 and 22413883) (open from 0830 HRS to 1630 HRS SATURDAY TO THURSDAY). All contracts must be accompanied by an insurance policy purchased by the sponsor in favour of the worker from the designated insurance companies. A set of documents, including the prescribed format of the employment contract and other documentation, as also the contact details of KUDLO and insurance companies may be obtained from the Embassy of India or downloaded from the Embassy’s website:
http://www.indembkwt.org/forms/Visa_20_contract_domestic.pdf

Contact:
For all labour related enquiries, the following officers may please be contacted:

Deputy Chief of Mission   --   Mr. Shubashis Goldar
Tel: 22510891
Fax: 22573902;   E-mail: dcm@indembkwt.org

Attache (Labour - I) - Mr. Ashok Kumar
Tel: 22530600 – Extn: 233
Fax: 22573902; E-mail: labour@indembkwt.org
Attache (Labour - II) - Mrs. Sunila Krishnan
Tel: 22530409 & 22530600 – Extn: 238
Fax: 22573902; E-mail: attachelabour@indembkwt.org
Labour / Section (Domestic Workers) :
Tel: 22530600 & 22530612 – Extn: 217 (enquiry about status of labour agreement)
Ext. 236, 220 & 240 (domestic labour complaints)

Labour II Section (Company workers):
Tel: 22530612 & 22530600 – Extn:253 (company recruitment)

 

Reports of complaints received in / dealt with by the Embassy

Year CEID Cases Lab Dept Housemaid Co Letter SP Letter Total
2012 1956 138 120 756 415 3385
2013 2070 65 175 911 337 3558
2014 299 0 29 145 39 513


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