Diplomatic Enclave, Arabian Gulf Street, P.O. Box 1450, Safat-13015, Kuwait. Phone: 22530600, 22530612 - 14 Fax: 22546958, 22571192, 22573910, 22573902
MADAD - Consular Grievances Monitoring System
Home › The Embassy › MADAD

The Ministry of External Affairs, in association with Ministry of Overseas Indian Affairs has introduced a new online ‘MEA Consular Grievances Monitoring System’, also called MADAD in Hindi to be implemented through Indian Missions/Posts abroad. It includes features like:

Logging and effective tracking of complaints and seeking feedback

(Appreciation/suggestion) through the PSP Online Portal Security features that allow access to only legitimate complainants

Processing of complaints at Missions/Posts through PSP PRIDE application by Welfare Officers, Workflow for Escalation/Review (Welfare Officers to Deputy Chief of Missions (DCM), and DCM to Head of Mission (HOM)) Maintenance of detailed case records for each complaint

MIS Reports and Dashboard for authorised users at Missions/Posts, CPV Consular

MADAD has been setup to facilitate online logging and tracking of complaints pertaining to consular services by complainants and to effectively monitor and process complaints by corresponding Indian Missions/Posts abroad. Users of MADAD Portal can be categorized into three. The Public, Missions/Posts Abroad and Consular Section of CPV Division of the Ministry of External Affairs. The Public first needs to register as a user of the Complaints Monitoring System at the PSP online portal (https://org1.passportindia.gov.in/AppConsularProject/welcomeLink) in order to log complaints or provide feedback (suggestions/appreciation). The system of registration is simple and user friendly and is similar to the registration process at any website. Once the user is registered, he/she can register his/her grievance. Grievances can be registered by the individual concerned or by any other person. (eg: in the case of minors, illiterate people etc). Once the complaint is successfully registered, a unique Complaint Reference Number is generated for the complaint (Complaint ID). All complaints lodged by the user will be displayed in the Track Complaint Status Screen with latest one being on top of the list. User can also search for a specific complaint by using the corresponding Complaint ID. Users can view detailed description of their complaint and status in this window. Users can also cancel their complaint from this window. Users also have a provision for giving their feedback as well as suggestions for each complaint. Users can log up to two suggestions/appreciation messages per complaint.

The entire history of your grievance would be maintained online and you can check the status and updates by logging in later.

Embassy of India, Kuwait is pleased to announce that MADAD has been introduced which is functioning satisfactorily. Public is urged to use the portal to lodge their grievances relating to consular matters.

 

To visit the Consular Grievances Monitoring System (MADAD) Click here

 



Air India has a rich mix of wide and narrow body aircrafts ranging from Boeing 747, Dreamliners, Airbus 320 to smaller CRJ-700 aircrafts. It has a wide network flying to 31 international and 59 domestic destinations over 4 continents. It connects many more destinations through code-share arrangements with various airlines.
LIC (international) BSC(c) is a subsidiary of LIC of India, a corporation established through an act of Gov. of India. LIC(International) started its activities in Kuwait in the year 1996 through its chief agent M/S.Warba Insurance Co.SAK, later in the year 2006, expanded by opening the marketing office of M/S.Warba Insurance Co.SAK, at Fahaheel.
Jet Airways, is India’s premier international airline and was founded in 1993. Over the years Jet Airways has constantly endeavoured to give the world a world-class airline and has been recognised and honoured constantly for this.
The Oriental Insurance Company Limited is one of the 4 Public Sectors (Government) Insurance Company’s of India, one of the four giants in Insurance World of India. Since, 1947 Oriental is underwriting a large number of risks starting from cattle to space, through its more than 1000 Offices in India.
New India Assurance Co Ltd, is a 100 % Govt of India owned multinational General Insurance Company operating in 27 countries and headquartered at Mumbai, India. Our global business crossed Rs.16000 Cr.
TCIL, a prime engineering and consultancy company, is a wholly owned Government of India Public Sector Enterprise under the administrative control of the Department of Telecommunications (DOT), Ministry of Communications and Information Technology, Government of India.